Systems Analyst

We are seeking an experienced Systems Analyst to support the key business systems in use within TitanHQ.

In this role you will focus on understanding and evaluating existing systems, identifying inefficiencies or gaps, and proposing solutions to improve system performance and effectiveness. You will work closely with stakeholders and IT teams to gather requirements, produce technical specifications, complete analysis, implement new initiatives, execute UAT and create system documentation.

Your responsibilities will include: 

• Map and document interfaces between legacy and new systems

• Coordinate project tasks associated with the delivery of new applications, systems, and solutions.

• Support system enhancements in line with business objectives.

• Provide Level 3 support on CRM system and Billing tool.

• Support users change requests for customizations to applications.

• Build and maintain integration workflows within key systems.

• Assist in the administration of key systems where necessary to ensure good data governance.

• Coordinate and execute user acceptance testing.

• Assist key stakeholders with the development of reports.

• Provide support to application developers & support team.

• Work with vendors to maintain systems.

• Implement new integration solutions to deliver ecommerce solutions.

• Create onboarding documentation to enable user training.

• Keep up to date with technical and industry developments.

Required Skills:

• Third level qualification or 3+ years experience

• CRM knowledge desirable

• ERP knowledge desirable

• Strong understanding of business process and operations

• Excellent communication skills, both verbal and written

• Strong analytical and problem solver skills

Experience Required

• 3+ years’ experience in a Systems Analyst or similar role

• CRM systems experience an advantage

• Knowledge of ERP systems desirable

• Experience creating and modifying reports and dashboards an advantage

• Experience in workflow administration desirable

• Experience with business process and application support

• Ability to work within deadlines essential

• Technical background essential

• Experience with DB tools to analyse data